De Vere Wokefield Estate
If you are looking to join a team in a property that spans over 250 acres, 376 bedrooms and 51 meeting rooms, then look no further than De Vere Wokefield Estate. Sat on the outskirts of Reading, the De Vere Wokefield Estate boasts a traditional mansion house hotel, a modern executive centre and US PGA-standard 7 golf course to name but a few of the amenities. With such a large property there are plenty of opportunities for you to shine in hospitality here.
What is the main purpose of the role?
Reporting to The Conference & Banqueting Manager, your aim in this position is to ensure that the team deliver excellent customer service on a daily basis. You will direct the activity of the Conference and Banqueting operation to drive improvements in service and productivity to maximize profits and exceed customer expectations.
You will need to plan the labour resource effectively to meet the service criteria set for the department encompassing training, supervision and forecasting in line with the Hotel's business needs. It is also essential that our teams maintain the highest standards of customer service, uniform presentation, grooming and personal hygiene.
It is your responsibility to ensure all agreed and necessary arrangements and preparations have been made prior to each function and to then have a strong presence in the operation, particularly during periods of high volume.
The Ideal Candidate
To be successful in this role you will need to have experience of working in a supervisory role in a Conference & Banqueting environment, ideally within a 4* quality hotel. You will bring with you knowledge of beverage control and some experience in that field is essential.
You will have a flexible approach and the ability to motivate your team as well as some experience in managing rotas.
You will also have excellent organisation and time management skills and be a strong communicator with the ability to create a rapport with guests.
The ideal candidate will enjoy working within a fast paced environment and is competent in multi-tasking and responding to business needs.