Oxford Spires Hotel, Oxford
It's the best of both worlds here, with a busy hive of opportunities and the city centre just a stones throw away, Oxford Spires Hotel has it all for your next career move in hospitality. The prospects here are as vast as they come with a luxury leisure centre and spa, restaurant, conference centre with 11 meeting rooms, weddings and 181 guest bedrooms to fill there's never a dull moment.
What is the main purpose of the role?
Working to ensure the smooth running of the reception office and related areas, your main focus will be to provide a first class service to all guests, anticipating their needs wherever possible to achieve the ultimate to guest satisfaction.
You’ll answer all queries quickly and effectively, be fully conversant in all hotel and local amenities, ensure check-in and check-out are seamless, and be polite, courteous and helpful to guests at all times.
The Ideal Candidate
You should have effective communication skills, a good attention to detail and clearly customer focused, with a dynamic and flexible attitude. Experience using Opera would also be beneficial, but not essential.