De Vere Tortworth Court
Following a multi-million pound refurbishment project, this is a truly exciting time to join De Vere Tortworth Court! Set within a 30-acre estate featuring one of the UK’s most impressive arboretums, this stunning venue boasts a Grade II-listed Victorian mansion house, 201 bedrooms and 12 impressive event spaces as well as a newly created spa, all conveniently located just 20 minutes from Bristol, with easy access to J14 of the M5. We’ve recently launched the 1853 Restaurant & Bar serving classic British dishes, our Atrium Bistro bar, decked with indoor trees under a 60-foot high glass roof as well as our elegant yet cosy Library bar.
What is the main purpose of the role?
This is a key role as part of our Housekeeping team whereby your focus will be on setting, monitoring and controlling standards in all operating areas to ensure that the highest level of housekeeping and guest service is maintained at all times. You will need to ensure that maximum room availability is maintained through effective communication with our maintenance and reception departments.
It will be your responsibility to control the use of all bedroom keys, check that equipment is in working order and report any maintenance issues throughout the hotel/venue. Any guest complaints need to be owned and resolved in a professional manner.
You will deputise for the Head Housekeeper as required in all aspects of supervising the team and also assist them in regulating all housekeeping costs and keeping in line with the business forecasts by maximising room division profitability.
The Ideal Candidate
You will have previous experience in hotels; ideally already in a similar role and in the similar sized property, however, we will consider applicants who are looking for next step in their career.
To be successful in this position, you must be able to deliver a consistent level of service under the pressure of guests’ requirements, always with a keen eye for detail. The ideal candidate will be confident, polite and welcoming at all times as well as good communication skills as you will be expected to cover Head Housekeeper duties.
You will need to be IT literate and previous Opera experience would be a distinct advantage as would experience of using Fourth Hospitality. You should be aware of all legislation that is relevant to your work including licensing, health and safety at work, COSSHH, environmental health and fire precautions.