Guest Relations Manager - Principal Hotel Company

De Vere Beaumont Estate

At the heart of De Vere Beaumont Estate in Old Windsor, sits an 18th-century mansion, a chapel, 429 bedrooms, 50 event spaces and a Georgian white house set in 40 acres of parkland grounds.

Following an on-going £12 million investment project has seen the creation of a new Restaurant & Bar ‘1705’, the refurbishment of its bedrooms, event spaces and Reception in addition to the majority of our public area spaces.

Guest Relations Manager

Are you already a Guest Service Manager or Senior Supervisor  in the Hospitality sector?  Are you a revenue expert and do you have strong IT skills including Word and Excel and knowledge of Front Office?
Do you posess excellent People Engagement, Customer Care and Complaint Resolution skills to be able to lead, communicate and establish the needs of Guests and your Heads of Department?

What is the main purpose of the role?

As our Guest Relations Manager, you will establish and develop personal contact with all our guests with the ultimate aim of enhancing the feeling of comfort, warmth and care throughout their stay. Encouraging feedback from guests, you will investigate and respond to any guest compliments or complaints whether they be direct, via Head Office or on-line and ensure that all resolved/unresolved incidents are reported to the correct person.

The role will require frequent liaison will all departments but most specifically Reception, Conference & Banqueting and Housekeeping in order to ensure the smooth running of the guest experience. You’ll also act as the Lobby host to meet and greet guests, answering any queries they may have and directing them toward where they need to be.

The Ideal Candidate

To be successful in this role, you’ll have experience in a similar position ideally from a 4/5* quality hotel with a strong knowledge of all departments as well as the hospitality sector in general. You should be customer focused and have a commitment to delivering exceptional levels of guest service and thrive under pressure, always maintaining a positive, can do attitude.

We are looking for a candidate who has the ability to motivate and delegate effectively, is enthusiastic, flexible and has a professional and caring attitude.

  • A competitive salary
  • 31 days holiday each year (this increases annually up to a maximum of 33 days)
  • Hotel based incentive and recognition schemes
  • Access to our Exclusively Yours, Voluntary Benefits portal, which includes discounts on some travel, leisure time activities, health, retail and motoring
  • Discounted accommodation with competitive colleague rates at our other hotels
  • Long service awards which increase with length of service
  • Excellent training and development opportunities within the hotel, the Company and our online e-learning portal
  • Financial rewards for delivering sensational service
  • Free meals on duty in our newly refurbished canteen

Apply to advert 3199300

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