De Vere Wotton House
De Vere Wotton House is a prestigious country house hotel set in 13 acres of listed gardens providing a first class setting for leisure breaks, conferences, training, weddings and events. There is a chic restaurant and a bar, as well as excellent onsite leisure facilities including a gym, an indoor pool and a tennis court in the gardens. This leading venue in Surrey is just 10 minutes from junction 9 of the M25 and close to Gatwick airport.
This hotel has recently undergone an impressive refurbishment and the result is a refreshing modern interior style that perfectly complements the property’s heritage making this the perfect time to join our team!
What is the main purpose of the role?
You’ll maintain an optimum and exceptional level of customer care and service to both internal and external customers, whilst staying fully conversant with the hotel, the company product and facilities.
You’ll deal with guest comments and complaints in a constructive and empathetic manner, the objective being to resolve the complaint prior to departure. You’ll also carry out regular check / patrols around all areas of the building, taking appropriate action to ensure standards of cleanliness, safety and general appearance are maintained.
The role will also involve ensuring Conference & Meetings rooms are set to the desired standard ready for the next days business.
The Ideal Candidate
The ideal Night Porter will be passionate about delivering high levels of customer service, ensuring all health and safety and hotel standards are adhered to and have the drive, determination and commitment to make things happen.
Candidates must have previous experience of working within a hotel or cruise ship environment with experience gained in Nights, Food & Beverage or Meeting & Events Operations.