Team Leader - Central Conference & Reservations Sales Team - Principal Hotel Company

PHCo Solutions @ Head Office

PHCo Solutions based in Daventry, Northamptonshire is our Central Conference Sales team which services our De Vere & Principal Hotels across the UK responsible for revenues in excess of £30M annually.

Team Leader - Central Conference & Reservations Sales Team

What is the main purpose of the role?

In this role you lead a team of Reservation Agents to deliver a first class, professional booking management service, whilst maximizing revenue and achieving budgeted targets.

Our Agents will be responsible for the delivery of a “best in class” sales operation, through striving to exceed customer expectations by demonstrating true passion for our business in order to deliver great guest experiences, whilst ensuring our company mission, vision and values are at the heart of everything we do.

Key responsibilities

  • Drive the day to day operation behind the CRO function
  • Lead the daily team briefing, gaining an understanding of key priorities for the day and re-aligning team objectives to meet the needs of the CRO operation and overall team goals
  • Act as the lead in managing the total customer journey within the reservations process, handling from initial enquiry through to booking confirmation / payment in line with company SOP
  • Work in conjunction with Rates & Database to ensure system rates codes/pricing is relevant and live
  • Review daily reports, highlighting key successes and developments to the team
  • Be a true Sales Leader, setting the expectation in driving the sales culture and focus required
  • Support the HOD in delivering team member 1:1 development plans in order to support the overall revenue targets.
  • Manage the daily tracking of rota/attendance and completion of HR systems

The ideal candidate

We are looking for someone that has a background in sales/customer service ideally having supervisory experience and can demonstrate the skills required in the handling of enquiries from various sources including Web Chat, Email, Web Enquiries & Phone.

You’ll have strong communication skills, the ability to manage high volumes of calls/enquiries and be confident in promoting the company, our brand in a professional manner and maximising all sales opportunities.

  • A competitive salary
  • 28-33 days holiday each year, including bank holidays (this increases annually up to a maximum of 33 days)
  • Incentive schemes
  • Voluntary benefits including discounts on some travel, leisure time activities, health, retail and motoring
  • Discounted accommodation within the group with colleague rates at our other hotels
  • Long service awards which increase with service
  • Excellent training and development opportunities within both the hotel and the company
  • Financial rewards for delivering sensational service
  • Free lunch on a Friday

Apply to advert 3200099

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