Night Porter- Full Time - Principal Hotel Company

De Vere Cotswold Water Park

If you love luxury and tranquillity then the De Vere Cotswold Water Park could be your perfect career move. Set in the stunning Cotswolds, this vast hotel has a state of the art leisure and spa facility which sets it apart from its local rivals.

Uniquely designed to ensure guests can enjoy the scenic landscape surrounding the hotel, this thriving property has over 300 luxurious bedrooms, extensive conference facilities, a lakeside veranda, bar and weddings offering plenty of career opportunities.

Night Porter- Full Time

What is the main purpose of the role?

You’ll maintain an optimum and exceptional level of customer care and service to both internal and external customers, whilst staying fully conversant with the hotel, the company product and facilities.

You’ll deal with guest comments and complaints in a constructive and empathetic manner, the objective being to resolve the complaint prior to departure. You’ll also carry out regular check / patrols around all areas of the building, taking appropriate action to ensure standards of cleanliness, safety and general appearance are maintained.

The Ideal Candidate

The ideal Night Porter will be passionate about delivering high levels of customer service, ensuring all health and safety and hotel standards are adhered to and have the drive, determination and commitment to make things happen.

Candidates must have previous experience of working within a hotel or cruise ship environment with experience gained in Nights, Food & Beverage or Meeting & Events Operations.

 

  • A competitive salary
  • 28 /31 /33 days holiday each year, including bank holidays (this increases annually up to a maximum of 33 days)
  • Hotel based incentive and recognition schemes
  • Access to our Exclusively Yours, Voluntary Benefits portal, which includes discounts on some travel, leisure time activities, health, retail and motoring
  • Discounted accommodation with competitive colleague rates at our other hotels
  • Long service awards which increase with length of service
  • Excellent training and development opportunities within the hotel, the Company and our online e-learning portal
  • Financial rewards for delivering sensational service
  • Free meals on duty

Apply to advert 3199230

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