Conference & Banqueting Assistant - casual - Principal Hotel Company

The Principal York

The Principal York, adjacent to the train station and dating back to 1878, provides the first tangible glimpse of the ambitions for and investment in the new Principal hotel brand. All of the hotel’s 155 bedrooms have been given a beautiful new look and feel by interior architects Goddard Littlefair, whilst the newly refurbished public spaces include The Garden Room, with views across the hotel lawns to York Minster in the background. The hotel also has a new restaurant – The Refectory Kitchen & Terrace, serving fresh, seasonal produce from “God’s Own Country” – as well as a comfortable, cosy bar called the Chapter House.

Conference & Banqueting Assistant - casual

Overview of the role

Working within the Conference and Banqueting department, you will deliver a friendly, warm and intuitive service to all of our guests

Key Duties and Responsibilities

  • Greet every guest every time making every guest feel welcome
  • Provide fast, distinctive, warm, professional and intuitive service to all guests
  • Ensure all meeting rooms are set as per instruction and in line guest requirements
  • Provide food and drink service for all banquets and events and service all conference rooms in use during lunch and break times
  • Demonstrate an in depth knowledge of all beverages and menu items enabling you to answer guest queries with confidence
  • Be generous, commercially best in class and optimise “up sells” at any given opportunity
  • Responsible for opening and closing duties including the set up and break down of stations, clearing and re-setting of rooms and checking tables before service is provided
  • Passionate about the overall cleanliness of the banqueting and event spaces

The hours for this role are scheduled on a rota basis; however we can offer flexible hours

The Ideal Candidate

As a Conference & Banqueting Assistant it is essential you are able to display the following:

  • Previous experience in a guest facing role
  • Excellent organisational and time management skills with attention to detail
  • Be empowered to use your initiative to ensure guest satisfaction
  • Ability to work under pressure, whilst maintaining a positive and can do attitude
  • Guest focused with a genuine passion for delivering sensational service

Benefits:

  • A competitive salary
  • 28 days holiday each year, including bank holidays (this increases annually up to a maximum of 33 days)
  • Hotel based incentive schemes
  • Voluntary benefits including discounts on some travel, leisure time activities, health, retail and motoring
  • Discounted accommodation within the group with colleague rates at our other hotels
  • Excellent training and development opportunities within both the hotel and the company
  • Financial rewards for delivering sensational service
  • Free meals on duty

Apply to advert 3172639

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