The Met Hotel, Leeds
You cannot miss The Met Hotel – its distinctive, terracotta-tiled façade is immediately eye-catching, and it’s Grade II listed to boot. Inside, you’ll find 120 bedrooms and a total of 18 meeting rooms. With its great transport network by road, rail and air, Leeds is a thriving city and The Met Hotel was deservedly awarded Best Business Hotel in Yorkshire.
What is the main purpose of the role?
Working within the C&B department, you will be part of a team delivering a high quality service to our customers, maximising on all sales opportunities.
Through your professional attitude and strong knowledge of our products, you will ensure that you give full co-operation to any customer requiring attention and upsell at every opportunity.
You will be on hand to deal with guest queries, requests and complaints and take the appropriate action to achieve total guest satisfaction whilst ensuring that you communicate any problems to senior management.
The Ideal Candidate
To be successful in this role, it is essential that you enjoy working and dealing with the public and being part of a team. You should be a confident communicator; able to stay calm under pressure and remain courteous when dealing with difficult situations.
Ideally you will have had previous experience within a similar type of environment where delivering great customer service was key.