The Met Hotel, Leeds
You cannot miss The Met Hotel – its distinctive, terracotta-tiled façade is immediately eye-catching, and it’s Grade II listed to boot. Inside, you’ll find 120 bedrooms and a total of 18 meeting rooms. With its great transport network by road, rail and air, Leeds is a thriving city and The Met Hotel was deservedly awarded Best Business Hotel in Yorkshire.
What is the main purpose of the role?
Working to ensure the smooth running of the reception office and related areas, your main focus will be to provide a first class service to all guests, anticipating their needs wherever possible to achieve the ultimate to guest satisfaction.
You’ll answer all queries quickly and effectively, be fully conversant in all hotel and local amenities, ensure check-in and check-out are seamless, and be polite, courteous and helpful to guests at all times.
The Ideal Candidate
You should have effective communication skills, a good attention to detail and clearly customer focused, with a dynamic and flexible attitude. Experience using Opera would also be beneficial, but not essential.