Receptionist - Principal Hotel Company

The Principal Edinburgh George Street

George Street is the smartest address in Edinburgh’s New Town, and The Principal Edinburgh George Street lives up to its location, thanks – in particular – to the recent, multi-million pound renovation of the entire hotel. Elegant designs by Goddard Littlefair are respectful of the original, listed Georgian townhouses that form the heart of the hotel, but provide all the comfort and convenience of modern travel. A brand new restaurant, The Printing Press, champions fresh, seasonal, Scottish produce, whilst Burr & Co. is a lovely little coffee shop. At the heart of the M&E portfolio is the grand King’s Hall, originally built for the Caledonian Insurance Company.

Receptionist

What is the main purpose of the role?

Working to ensure the smooth running of the reception office and related areas, your main focus will be to provide a first class service to all guests, anticipating their needs wherever possible to achieve the ultimate to guest satisfaction.
You’ll answer all queries quickly and effectively, be fully conversant in all hotel and local amenities, ensure check-in and check-out are seamless, and be polite, courteous and helpful to guests at all times.

The Ideal Candidate

You should have effective communication skills, a good attention to detail and clearly customer focused, with a dynamic and flexible attitude. Experience using Opera would also be beneficial, but not essential.

  • A competitive salary
  • 28 days holiday each year, including bank holidays (this increases annually up to a maximum of 33 days)
  • Hotel based incentive and recognition schemes
  • Access to our Exclusively Yours, Voluntary Benefits portal, which includes discounts on some travel, leisure time activities, health, retail and motoring
  • Discounted accommodation with competitive colleague rates at our other hotels
  • Long service awards which increase with length of service
  • Excellent training and development opportunities within the hotel, the Company and our online e-learning portal
  • Financial rewards for delivering sensational service
  • Free meals on duty
  • 25% discount on food in Printing Press Bar & Kitchen 
  • 25% discount in Burr & Co

Apply to advert 3194756

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