De Vere Horsley Estate
Would you like to work in a place where every day you discover something new and individual about the building and grounds that surround you? Set in 70 acres of Surrey parkland, De Vere Horsley Estate has history and heritage at every turn. Designed and built in the 1820s by the architect of the Houses of Parliament, the estate is now home to a contemporary training, conference and meeting venue. For a unique experience, The Towers, an Elizabethan style house, creates an unforgettable backdrop for weddings with picturesque lakeside lawns, Arabian inspired secret chapel and cloisters.
What is the main purpose of the role?
Working to ensure the smooth running of the reception office and related areas, your main focus will be to provide a first class service to all guests, anticipating their needs wherever possible to achieve the ultimate to guest satisfaction.
You’ll answer all queries quickly and effectively, be fully conversant in all hotel and local amenities, ensure check-in and check-out are seamless, and be polite, courteous and helpful to guests at all times.
The Ideal Candidate
You should have effective communication skills, a good attention to detail and clearly customer focused, with a dynamic and flexible attitude. Experience using Opera would also be beneficial, but not essential.